GARDENS CAMPUS

Breda Street, Gardens, Cape Town, 8001
TEL-(021) 461 9418

GARDENS CAMPUS - Capacity & Background

The Gardens Campus is one of 8 campuses of the College of Cape Town. The campus has a rich history with its building being more than 100 years old. It’s age makes in a heritage site in the greater city bowl.
 
Gardens is an inner-city suburb of Cape Town located just to the south of the city centre located in the higher elevations of the “City Bowl” and directly beneath Table Mountain and Lion’s Head. It is an affluent neighbourhood populated mostly by young professionals and contains numerous chic restaurants, hotels, boutique shops and loft apartments. The suburb is also a hub for the Cape Town creative industry, hosting the home of e.tv at Longkloof Studios and contains many modelling agencies, production and publishing companies and associated industries. It is also home to the world-famous five-star Mount Nelson Hotel.
 
All of the campuses of the College of Cape Town are situated in the central area of the Peninsula, and serves the greater Cape Town area, including a large percentage of traditionally disadvantaged areas and townships.  The Gardens Campus formally housed our Early Childhood Development (ECD) Department and a Day Care Centre. With development of the Crawford Campus, the former moved into a brand new building located on the Crawford Campus. Gardens has been revamped and transformed into a Call Centre Academy and is well set to support the Business Process Outsourcing (BPO) sector with the skills that it requires.

THE CALL CENTRE ACADEMY

The College of Cape Town has entered into an agreement with Business Process Enabling South Africa (BPeSA) to develop and operate a Call Centre Academy. BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets. Its purpose is to market South Africa to the world as an attractive place to offshore their business processes, thereby stimulating local job creation, particularly for unemployed youth, and coordinating industry role players to provide a sustainable supply of suitably skilled people to enable the sector to remain competitive and to grow.
 
The rational for the establishment of a Call Centre Academy
  • Youth unemployment has reached a critical stage in the Republic of South Africa.
  • Government has placed youth development and job creation programmes as priority on its agenda.
  • The BPO sector in the Western Cape has consistently created employment for entry level youth at scale.
  • BPO employers contribute to foreign direct investment in South Africa.
  • The BPO sector in the Western Cape is represented by BPESA Western Cape which is the officially endorsed industry body for the sector in the province.
  • BPESA Western Cape will use its implementing agent for skills and job creation programmes in the Western Cape.
  • The College of Cape Town is a public TVET college under the mandate of the Department of Higher Education, Science and Technology and is well positioned to supply skills development training for the Call Centre industry.
Objectives of the Public Private Partnership
  • To enable job creation in the BPO sector by playing an enabling role amongst the parties.
  • To identify and create workplace learning positions for graduates of the College of Cape Town in order for them to obtain relevant workplace experience and practical training, thereby increasing their opportunities to obtain sustainable employment.
  • To support both workplaces and learners in creating a conducive learning environment focused on improving learner competencies in line with the objectives of the programme.
  • To expose lecturers of the College of Cape Town to the private sector in order to offer practical experience and increase their knowledge on needs and understanding of job roles in the private sector.
  • To support the development of a Call Centre Simulator for College of Cape Town students to gain vital practical skills.
  • To capacitate the College of Cape Town to offer industry-related programmes within the period of this agreement.
  • In conjunction with College of Cape Town establish a BPO centre of excellence for management and delivery of training.

THE BPO SECTOR

Business Process Outsourcing or BPO for short, is a business practice in which businesses outsource processes by sub-contracting different business operations to third-party service providers, most of which are call centres specialising in customer service management.Due to the number of job opportunities and investment potential this sector creates, the City identified the BPO sector as a priority sector. Notably, from the commencement of this financial year (July 2019) to date, the City has seen investments in this sector of approximately R954 million, which has resulted in 2 727 job opportunities. BPESA WC has also facilitated the training of 550 people through their skills development initiative. Currently, the BPO sector employs approximately 260 000 people nationally. This includes 60 000 people in the Western Cape alone.

The call centre sector, which contributes about R53bn annually to GDP and employs approximately 220,000 people is supported by Business Process Enabling South Africa (BPeSA), an association founded in 2002 to promote and develop the local IT-enabled services industry. Incorporated in the sector is Business Process Outsourcing (BPO) which involves relocating business processes that a company usually performs in-house such as customer-related business and administrative functions, to a third-party service provider such as a call centre. Outsourcing becomes off-shoring when the third-party service provider is located overseas

CONTACT US (Email Correspondence)

We welcome any comments and will freely answer any questions you may have regarding our programmes or any other related content. You may call us on any of our listed numbers or else complete the details in the contact form below, with a clear description of the nature of your inquiry. Data for fields marked with a (*) are required and you will not be able to submit the form unless you supply the information requested.

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FIND US

Street Address

Breda Street, Gardens, Cape Town, 8001

Business & Administrative Enquiries

Campus Manager
Mr DEON HALLS
(T) : (021) 461 9418 
(E) : EMAIL: dhalls@cct.edu.za


Campus Hours:
Mon - Fri : 08h00 to 16h00 (Closed Sat-Sun & Public Holidays)

CAMPUS QUICK LINKS

Gardens Campus
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CAMPUS MANAGER

Mr Deon Halls
TEL: (021) 461 9418 
EMAIL: dhalls@cct.edu.za

PHYSICAL ADDRESS

Breda Street, Gardens, Cape Town, 8001
(T) : (021) 461 9418
(F) : (021) 464 3857

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