GARDENS CAMPUS - Capacity & Background
THE CALL CENTRE ACADEMY
- Youth unemployment has reached a critical stage in the Republic of South Africa.
- Government has placed youth development and job creation programmes as priority on its agenda.
- The BPO sector in the Western Cape has consistently created employment for entry level youth at scale.
- BPO employers contribute to foreign direct investment in South Africa.
- The BPO sector in the Western Cape is represented by BPESA Western Cape which is the officially endorsed industry body for the sector in the province.
- BPESA Western Cape will use its implementing agent for skills and job creation programmes in the Western Cape.
- The College of Cape Town is a public TVET college under the mandate of the Department of Higher Education, Science and Technology and is well positioned to supply skills development training for the Call Centre industry.
- To enable job creation in the BPO sector by playing an enabling role amongst the parties.
- To identify and create workplace learning positions for graduates of the College of Cape Town in order for them to obtain relevant workplace experience and practical training, thereby increasing their opportunities to obtain sustainable employment.
- To support both workplaces and learners in creating a conducive learning environment focused on improving learner competencies in line with the objectives of the programme.
- To expose lecturers of the College of Cape Town to the private sector in order to offer practical experience and increase their knowledge on needs and understanding of job roles in the private sector.
- To support the development of a Call Centre Simulator for College of Cape Town students to gain vital practical skills.
- To capacitate the College of Cape Town to offer industry-related programmes within the period of this agreement.
- In conjunction with College of Cape Town establish a BPO centre of excellence for management and delivery of training.
THE BPO SECTOR
The call centre sector, which contributes about R53bn annually to GDP and employs approximately 220,000 people is supported by Business Process Enabling South Africa (BPeSA), an association founded in 2002 to promote and develop the local IT-enabled services industry. Incorporated in the sector is Business Process Outsourcing (BPO) which involves relocating business processes that a company usually performs in-house such as customer-related business and administrative functions, to a third-party service provider such as a call centre. Outsourcing becomes off-shoring when the third-party service provider is located overseas
CONTACT US (Email Correspondence)
We welcome any comments and will freely answer any questions you may have regarding our programmes or any other related content. You may call us on any of our listed numbers or else complete the details in the contact form below, with a clear description of the nature of your inquiry. Data for fields marked with a (*) are required and you will not be able to submit the form unless you supply the information requested.
Student Admission Documents
Student Policy Documents
Business & Administrative Enquiries
Mr DEON HALLS
(T) : (021) 461 9418
(E) : EMAIL: firstname.lastname@example.org
Mon - Fri : 08h00 to 16h00 (Closed Sat-Sun & Public Holidays)
CAMPUS QUICK LINKS
Mr Deon Halls
TEL: (021) 461 9418
Breda Street, Gardens, Cape Town, 8001
(T) : (021) 461 9418
(F) : (021) 464 3857